Your photos are family. We treat them that way.
Updated October 1, 2026.
What we collect
- Your email address. So we can send you the honest read, the proof, and the finished photo. Nothing else is required. No account, no password, no phone number, no street address.
- The photos you send. Used for one purpose: restoring them for you.
- Basic order records. What you ordered, what you paid, and standard connection information that helps us block fraud.
What we never do
- We never sell your information. To anyone, for anything.
- We never show your photo publicly or use it in our examples or ads without your written permission. Most photos on our site are archive photographs; any customer photo we show is one whose owner gave us their yes.
- We never use your photos to train software.
- We do not let advertising networks or third-party analytics follow you around our site. We keep our own visit counts, and they are anonymous and use no cookies.
How we count visits, and the one exception
To learn which pages help people, we keep a simple, private tally of page views on our own systems. It uses no cookies, records no names, and never leaves us. The one exception is Google: the order page and the order status page each carry one Google tag, used only to tell whether an ad brought you to us and whether an order went through. Google's tag may set its own cookie to do that. We never pass your order link or your photo to Google, and these are the only advertising tags anywhere on the site. The order status page also loads the secure payment windows from Helcim and PayPal so you can pay, and they may set their own cookies to do that.
Hidden data inside phone photos
Photos taken with a phone can quietly carry the location where they were taken. We strip that location data from every file we deliver.
How long we keep things
Your original uploads and finished files are deleted from our systems 30 days after delivery. Want them gone sooner? Email us and it happens.
Who touches your data
A few trusted services each hold only the piece they need:
- Helcim processes your card. We never see or store your card number.
- PayPal processes your payment if you choose PayPal. We never see your PayPal login or your card number.
- Cloudflare stores the photo files, privately.
- Supabase stores the order records.
- Resend delivers our emails to you.
Your rights
Email hello@theportraitkeeper.com and ask what we hold about you, ask us to correct it, or ask us to delete it. We honor these requests for everyone, wherever you live, including rights under California law (CCPA) and Canadian law (PIPEDA).