Love it or every dollar back.

Plain words, and we mean every one. Updated October 1, 2026.

How a refund works

• The money goes back the same way you paid: the same card, or your PayPal. The whole amount, not a piece of it.
• Banks take 5 to 10 business days to show it. That delay is the bank, not us.
• You can ask before delivery or after delivery, while we are still working on your photo.

Things we do before you ever need this page

• The look is free. You pay nothing until a real person has looked at your photo and told you honestly what can come back.
• If something feels off, tell us. We take another look before you approve.
• The honest no. If we take your order and then find we cannot restore the photo truthfully, we refund you in full ourselves. You will not have to ask.
• The rush promise. If you paid for 24-hour rush and we miss the date we promised, the rush fee comes back automatically.

Rules that protect you from scammers

• Refunds only go back the way you paid: the same card, or the same PayPal account. Never to a gift card, a wire, another payment app, or a different card or account. Anyone who suggests otherwise is not us.
• We will never call you to ask for more money after checkout. If someone does, hang up and email us.
• Your restored photos are only ever sent to the email address used at checkout.

Questions about any of this? A real person answers: hello@theportraitkeeper.com